70% of businesses are paying too much for their water 

Many businesses don’t fully understand their water rates. Including the meters they’re paying for, what each of the charges on their bills mean, and that they can switch supplier.  

Since 2017, companies in England have been able to choose their water supplier, offering opportunities for more competitive pricing. This increased competition in the market means businesses can explore alternative water retailers and potentially find a more suitable deal. 

Now is the time to build your understanding of your water supply and rates. Starting this month businesses face a significant shift in water tariff structures. The changes, announced as part of Ofwat’s 2024 price review, signal increases of between 25% and 50% depending on the region and tariff structure.  

Proactive steps that your business should take  

You can take several actions to mitigate the impact of rising water tariffs: 

• Understand your bills: Take the time to check your bills and understand what you’re paying for. We have found that some businesses are paying for water on premises they no longer own, and higher drainage charges than they should be. 

• Conduct comprehensive water audits: Regular audits help identify leaks and areas of excessive water use. This approach not only reduces wastage but also aids in budgeting more accurately. 

• Invest in smart metering technology: Transitioning to smart meters can provide real-time data on water usage, enabling more precise monitoring and quicker response to any irregularities. 

• Update land and drainage data: Ensuring that land records are current can prevent overcharges, especially in cases where drainage charges are based on outdated or incorrect data. This is crucial for multi-site businesses, educational institutions with sold off playing fields, and other complex property arrangements. 

How Troo can support your business 

Working with water retailers up and down the country, Troo understand the complexities that come with these impending changes. Our tailored water services are designed to help your business navigate this challenging landscape.

While the increased cost is problematic, it should be a catalyst to analyse your utility practices and modernise them where possible.

Get in touch 

Our comprehensive approach to utility management is designed to support your business, helping you remain competitive and resilient.  

For more detailed advice and to discuss your specific water management needs, fill in your details below and our team will help you understand and improve your utility strategy.